General Support
Updates and Solutions
The Support You Need
TEDCF Publishing offers a full range of customer and technical support. Customers with and active subscription can ask SolidWorks and Inventor related questions. You can call or email to ask questions, and you can visit our Frequently Asked Questions page.
Support Issue:
Affecting installed courses prior to 10/3/2020
All PC installed courses purchased from Amazon prior to 10/3/2020 and some courses purchased from Amazon after this date. Amazon does not rotate their inventory. So several courses can ship with this issue after 10/3/2020.
Problem:
Lessons won't download or you get a script error when you open the course.
Solution:
- Uninstall the Lesson Player.
- Reinstall using the new installation software below.
Please connect your USB to your computer before running the MSI file below. Just don't install from it until after you replace the MSI file. See instructions for Upgrading Your USB below.
If you have a training course for Inventor 2020, 2019, 2017-18, 2016, or SolidWorks 2020, 2019, 2018, 2017, 2016, 2015, 2014, or Excel Xpress 2010-2007 you can keep all the lessons and registration settings on your computer when you uninstall. See Instructions for Keeping Your Lessons and Registration during Uninstall below.
If you have a training course for Inventor 2015, 2014, 2013, and SolidWorks 2013 you will need to keep the default settings during uninstall. This will remove your registration settings and lessons from your computer.
Upgrading Your USB
Download the MSI file for your course and then copy it to your USB. This will replace the old installation file and fix the problem.
Keeping Your Lessons and Registration during Uninstall
This only applies to Inventor 2020, 2019, 2017-18, 2016, and SolidWorks 2020, 2019, 2018, 2017, 2016, 2015, 2014 courses. All other courses must use the default settings during uninstall.
Use the standard Control Panel -> Programs and Features method to start the uninstall. If you need help with this, contact us.
During the Uninstall you will see this prompt. Select No on both options, and then click Continue -> Finished.
Once you've uninstalled the course use the new MSI file above to reinstall the course. Your lessons and registration will still be intact.
Player has No Audio
If you are unable to hear the courses and you have Windows Media Player 9 or higher installed, please download and install the All-In-One Codec from the following link.
Download All-In-One Codec.
Poor Graphics Quality
If you are experiencing poor graphic or lesson player quality, please make sure you are using Windows Media Player 9 or higher. If you are not, please update.
Black Screen (you can hear audio but have no video)
In some rare cases Windows Media Player settings can be changed so that it cannot play wmv video files. The screen is black, but you can hear the audio. If you are experiencing this problem, please read the article from the following link. It will solve the problem. Visit PixelMetrics for Windows Media Player 7 to 11.